Booking & Delivery Policy

Plantenium Travels sells travel services – activity and attraction tickets, tours, visas, flights, hotels, cruises and holiday packages. We don't ship physical goods; everything is delivered electronically.

• When you pay online, your payment is processed securely by PayU (or PayPal). You'll see a confirmation page with your booking reference, and a payment receipt is emailed to you.
• A booking is confirmed once payment succeeds and the supplier accepts it. In the rare case a supplier can't confirm (for example tickets sell out), we offer you an alternative or a full refund.
• For enquiries and custom trips, we send a quote first; the booking is confirmed only after you accept the quote and pay.

• Activity and attraction tickets, tour vouchers and hotel vouchers: shared on your email and WhatsApp within 24 hours of payment, usually much sooner.
• Flight e-tickets: shared once the airline issues them, normally within a few hours.
• Visas: within 24 hours our visa team contacts you on email and WhatsApp to collect your documents. Your e-visa is sent to you as soon as the authorities issue it, within the processing time shown on the visa page (counted from when we have complete documents).
• Holiday packages: your full itinerary and all vouchers are shared before departure, normally 3–7 days before you travel.

If you haven't received your vouchers within 24 hours, check your spam folder and then contact us on WhatsApp at +91-9084682279.

• Activities with timed entry or several shows a day ask you to choose a time slot. This is your preferred time; the confirmed time is printed on your voucher.
• For holiday packages, we confirm your hotel by name and send hotel and activity vouchers within 24 hours of payment. Pickup times are confirmed the day before each activity.
• Share your flight details after booking a package so we can time your airport transfers.
• If we cannot confirm what you booked, we contact you with alternatives before doing anything else, and refund you in full if none of them suits you.

Please enter names exactly as on each passport, and a working email and mobile number. Tickets, visas and vouchers are issued on the details you give; corrections after issue may cost extra or may not be possible.

• Show your voucher (printed or on your phone) and carry the lead traveller's passport.
• Arrive at the meeting point or pickup on time. Late arrivals may be treated as no-shows.
• Follow the attraction's own rules, including age, height, health and dress requirements.

• Prices are shown and charged in Indian Rupees (INR) and include applicable taxes unless stated otherwise. Prices in other currencies are estimates for your convenience.
• The price you pay is the price confirmed at checkout. Some attractions price by date; if your chosen date costs more, we contact you before confirming and you can pay the difference or cancel for a full refund.
• Local taxes and fees paid at the destination (for example tourism levies or national park fees) are listed on each page where they apply.

Email info@plantenium.com or WhatsApp +91-9084682279 – we reply within one working day.